SC360, formerly Systemex Communications, was founded in 2005. Company activities are focused in specialised sectors of the telecommunication industry. A fast-growing company, SC360 has over 750 employees in Quebec, Ontario and Saskatchewan. The company’s vision is to become one of North America’s leading telecommunication industry specialists by offering integrated and complementary products and services. The company’s primary accounts include telecommunication giants such as Bell, Vidéotron and Rogers. Over the years, SC360 has created solid business relationships and partnerships and continues to propose best business solutions.
Objective: SC360 wanted to improve the quality of its customer service.
- Strategic reflexion
- Develop communication tools to support training
- Create a training video
H2O communication developed a strategy that employed a variety of marketing solutions to improve customer service for current and potential clients. Within the different marketing tools proposed, the agency created a 1-hour employee training video for employees to improve their performance.
Results: After 4 months of employee training, using the video and communication tools proposed by the agency, customer service ratings increased by 30%. The improvement plan we developed met all expectations and is now used by the company to fulfil its training needs.